Privacy Policy
This policy explains how we collect, use and protect your personal data when you play on our platform. We are committed to handling your information responsibly and in line with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Please read through the sections below to understand your rights and our obligations.
1. Nature and scope of personal data collected
When you register an account with us, we ask for certain details so we can verify your identity and set up your profile correctly. This includes information you give us directly, as well as data generated through your use of our services.
The categories of data we collect include:
- Identity details such as full name, date of birth and gender
- Contact information including postal address and phone number
- Financial details relating to deposits, withdrawals and payment methods
- Account activity such as login history, game preferences and betting patterns
- Technical data including IP address, device type and browser information
- Documents submitted for identity and age verification purposes
2. Purposes and objectives of data processing
To provide you with a working, secure account, we need to process your personal data for a number of specific reasons. We don't collect information for the sake of it. Every piece of data we hold serves a defined purpose connected to running our services.
We process your data for purposes that include:
- Verifying your identity and confirming you meet the minimum age requirement
- Processing deposits, withdrawals and other financial transactions
- Preventing fraud, money laundering and other unlawful activity
- Providing customer support and responding to your enquiries
- Sending account-related communications and, where permitted, marketing updates
- Meeting regulatory and legal obligations placed on us as a licensed operator
3. Security measures and technical integrity
Under GDPR and applicable data protection law, we are required to apply appropriate technical and organisational measures to protect the personal data we hold. We take this responsibility seriously. Our systems use encryption protocols, firewalls and restricted access controls to limit who can view or handle your information.
Staff access to personal data is granted only where necessary for their role, and we regularly review our internal procedures to identify and address potential vulnerabilities. No system can guarantee absolute security, but we work continuously to reduce risk and respond quickly should an issue arise.
4. Sharing information with third parties
We don't sell your personal data, and we only share it where there's a genuine operational or legal reason to do so. Sharing is limited to what's needed to run our platform and meet our regulatory duties.
The categories of third parties we may share data with include:
- Payment providers and banking partners who process transactions
- Identity verification and anti-fraud service providers
- Regulatory bodies and law enforcement agencies where legally required
- IT and hosting providers who support our technical infrastructure
- Marketing and analytics partners, where you have given consent
5. Cookie management and similar technologies
We want to be clear about how cookies work on our platform, because this is often the part of a privacy policy that gets skimmed over. Cookies are small files stored on your device that help our site remember your preferences, keep you logged in, and understand how players use our platform. Without certain cookies, basic features like session security wouldn't function properly.
We use several types of cookies, including strictly necessary cookies that keep our platform secure and functional, performance cookies that help us understand usage patterns, and preference cookies that remember settings like language or display options. Where cookies aren't essential to the running of the site, we rely on your consent before placing them on your device. You can manage or withdraw this consent at any time through your browser settings or the cookie preferences tool available on our platform.
Disabling certain cookies may affect how smoothly our platform works, though core security cookies cannot be switched off without impacting your ability to use your account safely. We review our cookie practices regularly to make sure they remain proportionate and transparent.
6. Data retention period
We keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations as a licensed gambling operator. Financial and identity records are typically retained for a minimum period required under anti-money laundering rules, even after an account is closed. Once data is no longer needed, we take steps to securely delete or anonymise it.
7. User rights over their data
As required by applicable data protection law, you hold a number of rights in relation to the personal data we hold about you. These rights exist to give you genuine control over your information, not just a theoretical entitlement buried in legal text.
Your rights include:
- The right to access the personal data we hold about you
- The right to rectification, allowing you to correct inaccurate or incomplete data
- The right to erasure, sometimes known as the right to be forgotten
- The right to object to certain types of processing, including direct marketing
- The right to data portability, allowing you to receive your data in a usable format
- The right to restrict processing in certain circumstances
- The right to withdraw consent at any time, where processing is based on consent
To exercise any of these rights, you can contact us through the support channels available on our platform. We will respond to your request within the timeframes set out under GDPR, and we won't charge a fee for reasonable requests. Where we're unable to fulfil a request, we'll explain the legal basis for our decision.
8. International data transfers
To keep our services running across different regions, some of your personal data may be transferred to and processed in countries outside the United Kingdom or European Economic Area. Where this happens, we put safeguards in place such as standard contractual clauses or equivalent protections recognised under data protection law. These measures are designed to ensure your data receives a comparable level of protection regardless of where it's processed.
9. Privacy policy updates
We update this policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify you through your account or by other reasonable means. We encourage you to review this page periodically so you stay informed about how your data is handled.
10. Contact information
You can reach our privacy team through the contact and support options available directly on our platform if you have questions about this policy or wish to exercise your data rights. We are registered in Curaçao under licence number 8048/JAZ, and we handle all data protection enquiries in accordance with our regulatory obligations.
If you are not satisfied with how we've handled your personal data, you also have the right to lodge a complaint with your local data protection authority.
Responsible Gambling
Gambling should always be an enjoyable form of entertainment, never a source of financial or personal harm. If you feel your gambling is becoming difficult to control, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Tools such as deposit limits, time-outs and self-exclusion are available within your account settings should you wish to take a break.
Our platform is intended for use by individuals aged 18 and over only.