Terms and Conditions
These Terms and Conditions govern your use of our platform and all services we provide at iWild. By creating an account or placing a wager with us, you agree to be bound by the provisions set out below. We operate under Curaçao Gaming Authority licence OGL/2024/758/0228, and our services are provided in accordance with applicable regulatory standards. Please read this document carefully before using our services, as it affects your legal rights.
We reserve the right to amend these terms at any time to reflect changes in our operations, applicable law, or regulatory guidance. Continued use of our platform after any such amendment constitutes acceptance of the revised terms. We will make reasonable efforts to notify registered players of material changes, though we encourage you to review this page periodically.
1. General information and legal agreement
This agreement forms a binding contract between you and iWild the moment you register an account. We require every player to accept these terms in full before accessing our games or services.
Our platform operates as a real-money gaming service offering casino games, live dealer tables, and related entertainment products. Nothing in these terms should be read as a guarantee of winnings, uninterrupted access, or specific game outcomes. We provide our services on an as-is basis, subject to maintenance, technical limitations, and regulatory obligations that may affect availability from time to time.
2. Account opening and eligibility
You must be at least 18 years of age to open an account with us. Only one account per person, household, or IP address is permitted under our policy.
We require accurate, current, and complete information during registration, including your full legal name, date of birth, and residential address. Providing false information may result in account suspension or termination without notice. Players residing in jurisdictions where online gambling is restricted or prohibited are not eligible to register, and we reserve the right to decline service to any applicant at our discretion.
- Minimum age of 18 years, verified during onboarding
- One account per individual, household, or device
- Residency restrictions apply depending on local law
3. KYC and identity verification
All players must complete identity verification before withdrawing funds from their account. This requirement exists to prevent fraud, protect minors, and satisfy our obligations under anti-money laundering regulations.
We typically request a government-issued photo identification document, proof of address dated within the last three months, and confirmation of payment method ownership. Verification may be requested at any stage of your account lifecycle, not solely at registration or withdrawal. Delays in providing requested documentation may result in withdrawal holds until the process is complete.
4. Account security and password confidentiality
You are responsible for maintaining the confidentiality of your login credentials. We ask that you never share your password with third parties or use easily guessable combinations.
Any activity conducted through your account is treated as authorised by you, including wagers, deposits, and withdrawal requests. Should you suspect unauthorised access, you must notify our support team immediately so we can investigate and secure your account. We are not liable for losses arising from compromised credentials where reasonable security precautions were not taken by the account holder.
5. Deposits and account funding
Deposits must be made using payment methods registered in your own name. We do not accept third-party deposits under any circumstances.
Minimum and maximum deposit limits vary by payment provider and are displayed within your account cashier. Funds deposited into your account are held for gaming purposes and may be subject to wagering conditions if associated with a bonus offer. Transaction fees, where applicable, are determined by your chosen payment provider rather than by iWild directly.
6. Withdrawal procedures and verification
Withdrawal requests are processed once your identity has been verified and any applicable wagering requirements satisfied. Processing times vary depending on the payment method selected.
We reserve the right to request additional verification before releasing funds, particularly for larger withdrawal amounts or unusual account activity. Withdrawals are generally returned to the original deposit method where possible, in line with standard anti-fraud practice. Any discrepancy between deposit and withdrawal methods may extend processing times while we conduct further checks.
- Verification must be complete prior to first withdrawal
- Funds typically returned to original payment source
- Additional checks may apply for high-value requests
7. Bonus rules and wagering requirements
Bonus offers are subject to specific wagering requirements detailed within each individual promotion. Players must meet these conditions before any associated winnings become eligible for withdrawal.
We monitor bonus usage closely and may restrict or withdraw promotional offers from accounts showing patterns consistent with bonus abuse. This includes but is not limited to multiple accounts, coordinated play, or wagering strategies designed to minimise risk while extracting bonus value. Where abuse is identified, we reserve the right to void winnings and restrict future access to promotional offers.
8. Inactive and dormant accounts
Accounts with no login activity for a period of twelve consecutive months are classified as dormant. We apply a dormancy fee as outlined in our account policy once this threshold is reached.
You will typically receive advance notice before dormancy fees are applied, giving you an opportunity to reactivate your account. Should your account remain inactive for an extended period beyond dormancy classification, remaining funds may be subject to further administrative handling in accordance with our internal policy and applicable regulation.
9. Game fairness and RNG systems
All games offered through our platform use certified random number generator technology to ensure fair and unpredictable outcomes. This applies equally across slots, table games, and other randomised formats.
Our RNG systems are tested and audited by independent third parties to confirm compliance with recognised fairness standards. Live dealer games operate under separate verification processes involving physical equipment and real-time dealer conduct. We do not manipulate outcomes in favour of or against any individual player, and game results are generated independently of account history or wagering patterns.
10. Prohibited conduct and fraudulent activity
Players must not engage in collusion, chip dumping, use of unauthorised software, or any activity intended to exploit system vulnerabilities. We treat such conduct as grounds for immediate account suspension.
Fraudulent payment methods, identity misrepresentation, and attempts to circumvent geographic or age restrictions are strictly prohibited under these terms. Where fraudulent activity is suspected, we reserve the right to withhold funds, close the associated account, and report findings to relevant authorities where legally required. Players found engaging in prohibited conduct forfeit any claim to winnings generated through that activity.
11. Responsible gambling and self-exclusion
We provide a range of tools to help players manage their gambling activity responsibly, including deposit limits, time-out periods, and self-exclusion options. These tools can be accessed directly through your account settings.
Self-exclusion requests are honoured promptly once submitted, and reinstatement is not possible during the selected exclusion period regardless of subsequent requests. Players who believe their gambling may be becoming problematic are encouraged to make use of these controls without delay. Support is available through GamCare and the National Gambling Helpline on 0808 8020 133 for players seeking independent guidance.
12. Complaints and dispute resolution
Players wishing to raise a complaint should contact our support team in the first instance, as most issues can be resolved directly and promptly. We aim to acknowledge complaints within a reasonable timeframe.
Where a resolution cannot be reached internally, unresolved disputes may be escalated to an independent alternative dispute resolution service applicable under our operating licence. We maintain records of complaints and their outcomes in line with our regulatory obligations, and players retain the right to pursue external review where internal processes have been exhausted.
13. Intellectual property rights
All content on our platform, including graphics, software, trademarks, and game designs, remains the property of iWild or our licensed content providers. Players are granted a limited, non-transferable licence to use this content solely for personal gaming purposes.
Reproduction, distribution, or commercial exploitation of our platform content without prior written consent is strictly prohibited. Unauthorised use of our intellectual property may result in account termination and further legal action where appropriate.
14. Anti-money laundering policy
We maintain strict anti-money laundering procedures in line with international standards and our licensing obligations. All transactions are monitored for suspicious patterns consistent with financial crime.
Where unusual transaction behaviour is identified, we reserve the right to pause account activity pending further investigation and request additional source-of-funds documentation. Cooperation with these requests is mandatory, and failure to provide satisfactory information may result in indefinite account restriction. We report suspicious activity to relevant financial authorities where legally obligated to do so.
15. Voluntary account closure
Players may request account closure at any time by contacting our support team directly. We process closure requests promptly once identity and balance matters have been confirmed.
Any remaining account balance will be returned to the player using verified payment methods, subject to standard withdrawal verification procedures. Closed accounts cannot be reopened, and players wishing to resume using our services would need to register a new account subject to our standard eligibility requirements.
16. Governing law and jurisdiction
These terms are governed by the laws applicable to our operating licence issued under the Curaçao Gaming Authority. Any disputes arising from your use of our platform will be subject to this governing framework in the first instance.
Where United Kingdom consumer protection law applies to your use of our services, nothing in these terms is intended to limit rights afforded to you under such legislation. We encourage players to seek independent legal advice where they are uncertain how these provisions interact with local law.
Responsible gambling disclaimer
Our services are intended exclusively for players aged 18 and over. Gambling should always be approached as a form of entertainment rather than a means of generating income, and we encourage all players to set limits that suit their personal circumstances. If you feel your gambling is becoming difficult to control, free and confidential support is available through GamCare and the National Gambling Helpline on 0808 8020 133.